While discussing client’s and projects with my team, I hear a lot of interesting conversations.
One of them revolves around who we should work with
Everyday, a diversity of business and startup owners talk to us.
They cater to different problems, industries and have their own unique take on the products and solutions required for their market.
This way, we get access to new, exciting and cross-industry learning and insights.
And some of these solutions are incredible, and we can’t stop talking about them. But a lot of them are not, and we face a moral dilemma.
Mostly, this means that we don’t trust the business owner’s intentions.
This has made me realise it’s not the business in itself but the intention of the leadership and their values which reflects in their approach towards business.
The business or startup owner is responsible for making decisions about acquiring customers and delivering quality.
And if they are not serious about doing a good job, but simply wants to pocket money from the market, we feel uneasy.
Taking up a project means working closely with another business.
It means a partnership, a relationship and something we don’t take lightly.
Our relationships impact us and the way we work, so we are intentional about the kind of people we work with and the kind of work we do.
We make it a point to promise at the outset that we’ll not engage in unscrupulous activities in the name of marketing,
even if that means losing an account.
- Communicating clearly the scope of our services so that we don’t overpromise and drain our team’s energy.
- Talking openly and often about expectations
- Not take up tasks simply because someone asked us to do them.
- Brainstorming on the best course of action for our clients.
- Saying no to sub-quality requests and projects , &
- Suggesting data-backed alternatives.
We also go out of our way to deliver quality work instead of chasing many clients and doing subpar work.
But we only do all of this if we believe we’re doing the right thing.
& sometimes we slip, because we’re not perfect but we’re learning everyday even though we make mistakes.
We never make sweeping guarantees,
but if we had to, we’d guarantee that we are committed to
- & Talking.
We would rather focus on quality than quantity.
Whenever we take up a project, we don’t do it simply for putting money in the bank.
We take it up to invest in our learning, contribute to making our culture and processes efficient and building better resources for the industry
Ethics in business is important for us.